10 Reasons Why We Love Chewy

Some of our regular readers have noticed that we sometimes feature products sold through Chewy.com in our product reviews. Although rapidly gaining in popularity among pet owners who are in-the-loop, not everyone has heard of this pet specialty online retailer.

We thought it might be helpful to let our readers know a bit more about Chewy, and why we feel good about recommending their products to our readers.

Here are 10 great reasons to love Chewy:

 Hopefully, this article has helped you decide if ordering from Chewy is a good choice for you and your special furry someone!


Amazing Customer Service

Don’t take our word for it. Forbes has reported that their outstanding commitment to customer service is a main reason why Chewy surpassed mammoth online retailer, Amazon, in pet food sales in 2018. This is a pretty major accomplishment!

Customer service isn’t just an afterthought for Chewy – It is the central theme of their company mission statement. Expect to get a real person on the phone when you call – not an answering machine or a robot.

Chewy offers an online shopping experience that has that small store feel thanks to their dedication to customer satisfaction.


Trained Pet Product Experts - On Call 24/7

Chewy staffs their call centers with employees who are trained to have expertise in the products they offer. Each team member in their call center trains for a full month to learn the product lines as well as how to build a positive relationship with customers as the first priority in each interaction.

If you have questions about a product, call anytime to learn more. Can’t decide between a few different options? Their customer support is ready to help you find the right product for your beloved pet. Don’t feel like talking on the phone? Use the chat feature on their website to get answers fast.


Huge Selection of Pet Food

Chewy offers one of the best selections of specialty dog food to be found anywhere.

While they have plenty of budget friendly options, they also have a comprehensive selection of high-end all natural varieties from industry leaders in the healthy pet food movement such as Blue Buffalo[SS1] , Taste of the Wild, American Journey, and Canidae.

There are over 3000 products to choose from in the dog food category alone! Among them you can find any number of limited ingredient, high protein, grain free, and even some prescription food options.


30 Day Money Back guarantee

This online retailer stands by the products they offer with a 100% unconditional guarantee on all orders. You don’t have to worry about dealing with a third party distributer as is sometimes the case with other large online retailers.

It doesn’t matter why you don’t want what you bought…just return it if it doesn’t work out. It is a great way to buy with confidence, allowing you to take a risk on a new type of food, treat, or toy. If your finicky Fido isn’t a fan then you can get your money back.


Pet Centered Product Line

Chewy is focused exclusively on pets which brings some advantages to pet owners. First, it gives them a focus on finding and offering the best pet toys, foods, and gear. Basically, these folks have made it their business to stay in touch with the latest pet trends and have the expertise to find the best stuff.

Second, Chewy works with their manufacturers and takes time to get to know the products they offer. Most products have videos right on the product page where a member of the Chewy staff explains the features of each offering.

They don’t have third party retailers selling on their platform. At Chewy, the products are selected by a buyer who checks out each offering first before deciding if they are willing to offer it to their customers. Think of it as a well curated selection of the best dog stuff out there.


Signature Lines of Pet Food

Driven by their extensive knowledge of pets, customer needs, and veterinary nutrition, Chewy has developed its own lines of pet food that are well reviewed by pets and experts alike.

Their line is named Stella & Chewy’s. It features freeze dried meal mixers, a line of grain-free kibble made with novel proteins, and several types of dog and puppy treats. Following the current movement towards whole food nutrition and high quality domestic ingredients, the Chewy brand foods are fast developing a loyal following.


Free shipping on orders over $49

Chewy ships via FedEx and offers free 1-2 day shipping on any orders over $49. Smaller orders are shipped with a flat fee rate which is very reasonable.

Here is another related plus: All of their orders ship from domestic warehouses. No more waiting 6-8 weeks for something to arrive all the way from China!


Auto-Ship Price Breaks

Auto-ship is a great option for customers that want to buy dog food or treats and want to take the hassle out of going back to re-up the order every month. You can customize your ship dates to adjust to a schedule that works for you. And, you enjoy a 5-10% discount on products that you put on the auto-ship program.


Daily Deals

Chewy offers serious daily deals for bargain hunters. Filled with toys, gear and treats, daily deals give you a chance to try something new for a fraction of the normal price.

And, it is not bottom of the barrel stuff. These are among some of the most popular items in their catalog. Familiar brands such as Greenies, Natural Balance, and Nylabone regularly show up with significant price breaks.

TIP: You can find the daily deals along the top bar under “Today’s Deals” on the home page.


Great Place to Work

Finally, Chewy has a strong reputation as a great place to work. They have over 7,000 employees working in 11 warehouse and office locations. Many of their locations are in small towns such as Mechanicsburg, PA and McCarran, NV where they play a vital role in local economies.

Many employees, such as the customer service reps at the Hollywood, FL location, enjoy a pet friendly workplace. Nothing says: “We really love dogs!” like being able to bring your pooch to work!

Bottom Line

We hope Wiley Pup has earned your trust as a great source of information about all things dog. We thought it was important to give our readers more information on Chewy since we sometimes recommend products they offer.

Sharon Elber (M.S. in Science & Technology) - Professional Dog Trainer

Sharon is a writer and received her M.S. in Science & Technology Studies from Virginia Tech and has worked as a professional dog trainer for over 10 years.

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Matthew Johnson - June 30, 2019

I am interested in this clipper. However, I would like to have clip on depth gauges. Are they available?


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